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Performance Pledges

Effective Monitoring

We monitor our own performance regularly through opinion surveys on specific services or areas of work and feedback from customers that are received from time to time.

We welcome your comments and suggestions so that we can sustain good performance and improve on areas that we are unable to meet our pledge or your expectation. You may send your suggestions, enquiries or complaints through the following channels -

  • Call our 24-hour Hotline 2414 5555 (This hotline is now handled by the "1823" .)
  • Call the 24-hour "1823"
  • Send an e-mail to (This e-mail account is now handled by the "1823" .)
  • Write to Director of Leisure and Cultural Services Department
    Leisure and Cultural Services Headquarters
    1-3 Pai Tau Street
    Shatin, New Territories.
    [Fax No.: 2603 0642]

We shall acknowledge to enquiries and complaints within 10 calendar days on receipt. A substantive reply will be given within 30 calendar days as far as possible. For complicated cases requiring longer processing time, we would keep you informed of the progress.