Ticketing Arrangement for Wheelchair Users

Seating Arrangement
A limited number of wheelchair seats, each accompanied with one minder seat, are available at Queen Elizabeth Stadium for patrons with disabilities attending events with admission tickets.

Ticketing Arrangements
Tickets of most paid admission events are usually put on sale one month in advance, Patron may call up the URBTIX hotline 3761 6661 (10:00am – 8:00pm daily) for general enquiries.

There are equal number of wheelchair and minder seats, each wheelchair patron is entitled to purchase only one ticket for his/her minder. Each reservation or purchase is limited to a maximum of two wheelchair seat tickets and two minder seat tickets for any number of performances of the same event.

Wheelchair seat tickets can be purchased or reserved through the following channels:

  • Counter Booking
    Wheelchair seats tickets can be purchased at any URBTIX outlets. Patron may purchase wheelchair seat tickets in person or by an authorised person. Please visit www.urbtix.hk or www.lcsd.gov.hk for the address of URBTIX outlets.
  • Credit Card Telephone Booking (2111 5999), Mobile App "My URBTIX" or Internet Ticketing (www.urbtix.hk)
    Tickets are available for sale through the URBTIX credit card telephone booking hotline 2111 5999 (10:00am – 8:00pm daily), mobile app "My URBTIX" (Android and iOS versions) or the website www.urbtix.hk from the first ticket sale day until 1 hour before performance with collection of a handling charge per ticket. Tickets booked more than 7 days before performance can be mailed or delivered by courier to patron’s designated address directly (ticket delivery charges apply). As delivery by mail or courier takes time, tickets booked within 7 days of the performance shall be collected in person at the sales counter at any of the URBTIX outlets upon presentation of the credit card used for booking instead of by mail or courier.
  • Telephone Reservation (3761 6661)
    Wheelchair seats can also be reserved by telephone free of charge through the URBTIX hotline 3761 6661 (10:00am – 8:00pm daily). Wheelchair seats may be reserved upto 3 days (counting the day of order as the first day) or by 1 hour prior to the scheduled commencement time of the performance (whichever is the sooner). Tickets of reserved wheelchair seats may be collected by the patron in person or by a person authorized by the patron at any URBTIX outlets.

On the day of the performance, wheelchair seat tickets for Queen Elizabeth Stadium are only available at the Queen Elizabeth Stadium box office. Unsold or unreserved wheelchair seats may be released for sale to the general public on the day of the performance.

Admission Arrangement
Contact information of wheelchair patrons will be collected at the time of ticket purchase, and the information will be sent to the performing venue to prepare for the patrons on the admission arrangement. And wheelchair patrons are also advised to arrive at the performing venue with sufficient lead time for admission.

Enquiry Hotline

Ticketing and Programme Information: 3761 6661
(10:00am – 8:00pm daily)
Queen Elizabeth Stadium (Box Office): 2591 1347
(10:00am – 6:30pm daily)
Mobile App Booking My URBTIX
(Android and iOS versions)