Leisure and Cultural Services DepartmentLeisure and Cultural Services Department
Performance Pledges
Leisure Services
We pledge to provide facilities that foster public participation in recreational and sports activities, and to organise a wide range of programmes that enrich the quality of life of the community.
We pledge to maintain hire charges and programme fees at a level affordable to the general public. We will continue to offer concessionary rates for the elderly, full-time students, and persons with disabilities together with their carers.
We pledge to provide, manage and maintain safe and high-quality recreation and sports facilities for the general public.
| Type of Service | Target | Achievement in 2024 - 25 |
|---|---|---|
| For recreational and sports activities enrolled on a first-come-first-served basis | ||
| At District Leisure Services Office counters/venue booking counters | Within 15 minutes queuing time except peak period (8:30 a.m. - 10:30 a.m.) | 100% |
| Processing new licence applications for billiard establishments, public bowling-alleys and public skating rinks | ||
| (a) To issue a letter of acknowledgement to the applicant and forward the application to the relevant government departments for comment | Within 5 working days upon receipt of all the required documents and inspection of the premises | 100% |
| (b) To issue a letter of requirements to the applicant | Within 5 working days upon confirmation that the relevant government departments have raised no objection | 100% |
| (c) To issue a licence to the applicant | Within 5 working days upon confirmation that all the licensing requirements have been satisfied | 100% |
| Processing renewal of licence applications for billiard establishments, public bowling-alleys and public skating rinks | ||
| (a) To issue a letter of acknowledgement to the applicant and forward the application to the relevant government departments for comment | Within 5 working days upon receipt of all the required documents | 100% |
| (b) To issue an approval letter of renewal of Places of Amusement Licence | Within 5 working days upon confirmation that the relevant government departments have raised no objection and all the licensing requirements have been satisfied | 100% |
| Processing licence transfer applications for billiard establishments, public bowling-alleys and public skating rinks | ||
| (a) To issue a letter of acknowledgement to the applicant and forward the application to the relevant government departments for comment | Within 5 working days upon receipt of all the required documents | 100% |
| (b) To issue an approval letter of transfer of Places of Amusement Licence | Within 5 working days upon confirmation that the relevant government departments have raised no objection and all the licensing requirements have been satisfied | 100% |
| Refund of fees and charges for recreational and sports activities and hire of leisure facilities | ||
| (a) Refund (other than (b) below) under normal circumstances | ||
| (i) Applications submitted in off-peak seasons (Jan - Jun and Nov - Dec) | To complete processing 95% of the applications within 30 working days(1) after receipt of the completed applications or completion of the activities (whichever is later) | 98.2% |
| (ii) Applications submitted in peak season (Jul - Oct) | To complete processing 95% of the applications within 50 working days(1) after receipt of the completed applications or completion of the activities (whichever is later) | 100% |
| (b) Refund of credit card payment, Faster Payment System (FPS) or Mainland e-wallet payment under normal circumstances | As refund of credit card or Mainland e-wallet payment can only be made to the credit card account or e-wallet that was used for the payment, or refund of FPS payment to the designated FPS proxy ID, at least ten extra calendar days are required for processing | 98.3% |
Notes：
(1) Excluding Saturdays, Sundays and public holidays.