We monitor our own performance regularly through opinion surveys on specific services or areas of work and feedback from customers that are received from time to time.
We welcome your comments and suggestions so that we can sustain good performance and improve on areas that we are unable to meet our pledge or your expectation. You may send your suggestions, enquiries or complaints through the following channels -
We will reply all enquiries and complaints, whether written or verbal, within 10 days of receipt. If a substantive reply is not possible within this period, an interim reply will be given and a substantive reply will be made within 30 days.