|
Type of Service |
Target |
Achievement in
2011/12 |
|
For activities enrolled on a first-come-first-served
basis |
|
(a) At District Leisure Services
Office counters/venue booking counters |
| (b) By post |
| For activities enrolled by balloting |
|
| |
|
Within 15 minutes queuing time except peak period
(8:30 a.m. - 10:30 a.m.) |
|
To notify applicants within 7 working days from
the closing date |
(i) To publicise the balloting result within 5
working days from the balloting date
(ii)To notify the successful applicants within 7
working days from the balloting date |
|
|
| Applications for the use of sports facilities
in person at venue booking counters |
|
Within 15 minutes queuing time except peak period
(7:00 a.m. to 7:30 a.m.) |
|
|
| Waiting time for admission to swimming pools |
|
| Less than 20 minutes when the maximum pool capacity
has not been reached |
|
|
Processing new licence applications for billiard establishments, public bowling-alleys and public skating rinks:
(a)
To issue a letter of acknowledgement to the applicant and forward the application to the relevant government departments for comment
(b) To issue a letter of requirements to the applicant
(c) To issue a licence to the applicant |
Processing renewal of licence applications for billiard establishments, public bowling-alleys and public skating rinks (with effective from 29 April 2011):
(a) To issue a letter of acknowledgement to the applicant and forward the application to the relevant government departments for comment
(b) To issue an approval letter of renewal of Places of Amusement Licence
|
Processing licence transfer applications for billiard establishments, public bowling-alleys and public skating rinks (with effective from 29 April 2011):
(a) To issue a letter of acknowledgement to the applicant and forward the application to the relevant government departments for comment
(b) To issue an approval letter of transfer of Places of Amusement Licence
|
|
Within 5 working days upon receipt of all the required documents and inspection of the premises
Within 5 working days upon confirmation that the relevant government departments have raised no objection
Within 5 working days upon confirmation that all the licensing requirements have been satisfied
|
Within 5 working days upon receipt of all the required documents
Within 5 working days upon confirmation that the relevant government departments have raised no objection and all the licensing requirements have been satisfied
|
Within 5 working days upon receipt of all the required documents
Within 5 working days upon confirmation that the relevant government departments have raised no objection and all the licensing requirements have been satisfied
|
|
100%
100%
100%
100%
|
Refund of fees and charges for recreational and sports activities and hire of leisure facilities
(a) Refund of non-credit card payment under normal circumstances
(i) Applications submitted in off-peak seasons (Jan - Jun and Nov - Dec)
(ii) Applications submitted in peak season (Jul - Oct)
(b) Refund of credit card payment under normal circumstances
|
To complete processing 95% of the applications within 30 working
days(Note) after receipt of the completed applications or completion of the activities (whichever is later)
To complete processing 95% of the applications within 50 working
days(Note) after receipt of the completed applications or completion of the activities (whichever is later)
As refund of credit card payment can only be made to the credit card account that was used for the payment, at least ten extra calendar days are required for processing by Government agents and credit card issuing bank |
100%
100%
100%
|