Cultural Services
1. Performing Arts
We pledge to provide civic centre facilities and cultural and entertainment
programmes, and to promote the development and appreciation of the
performing and visual arts.
(A) Performing Venues
| Type
of Service |
Target |
Achievement in
2011/12
|
| To
confirm bookings as follows : |
| (a)
Ordinary |
To give a written reply within 14 working days from
the monthly closing date for applications
|
100%
|
| (b)
Special |
To give a written reply within 14 working days from
the monthly closing date for applications
|
100%
|
| (c) Late |
| (i) Major facilities |
| a) including Auditoria,
Concert Halls and Exhibition Halls/Galleries |
| b) Arenas of the Hong Kong
Coliseum and the Queen Elizabeth Stadium |
| (ii) Minor facilities |
| including Lecture Rooms, Dance Studios,
Conference Rooms, etc. |
|
| |
|
To give a written reply within 7 working days
from the weekly closing date for applications
|
| To give a written reply within 7
working days from receiving an application |
| To give a written reply within 7 working days
from receiving an application |
|
|
(B) Ticketing
| Type
of Service |
Target
|
Achievement in
2011/12
|
| Sale
of tickets at the box office |
To serve the customer within 25 minutes except during
rush periods when counter ticket sales begin for popular
events and major arts/film festivals; and to supply a ticket within
4 minutes |
100%
|
| Telephone
enquiry service |
To serve the customer within 5 minutes except during peak
hours (10:00 a.m. – 11:00 a.m. and 12:30 p.m. – 2:00
p.m.) |
100%
|
| Telephone
booking service |
To post the tickets by the next working day to registered
patrons using the service |
100%
|
| Postal
bookings processed by URBTIX |
To post the tickets within 5 working days after the closing
date |
100%
|
2. Library Services
We pledge to provide courteous and efficient service to all
library users to meet the community's need for knowledge, information
and research; to support life-long learning, continuous education
and the profitable use of leisure time, and to promote local literary
arts.
(A) Libraries
|
Type of Service
|
Target
|
Achievement in
2011/12
|
| To achieve
the following performance standards for 90% of the opening
hours, including peak hours : |
| (a)
Applying for a new library card |
10 minutes
|
100%
|
| (b)
Replacing a library card |
10 minutes
|
100%
|
| (c)
Borrowing a library item |
5 minutes
|
100%
|
| (d)
Returning a library item |
5 minutes
|
100%
|
| (e)
Reserving a library item |
5 minutes
|
100%
|
(B) Book Registration
|
Type of Service
|
Target
|
Achievement in
2011/12
|
|
To gazette a bibliography of registered books in accordance
with the Books Registration Ordinance, Cap. 142 of the
Laws of Hong Kong |
At quarterly intervals
|
100%
|
3. Heritage and Museum Services
We pledge to preserve local cultural heritage and to promote its
appreciation by providing and developing museum and related services.
We will focus our conservation efforts on antiquities and monuments
and promote heritage education and appreciation. We will also
promote the visual arts and Hong Kong artists, and with a variety
of education activities, foster a sense of belonging for the people
of Hong Kong.
(A) Museums
|
Type of Service
|
Target
|
Achievement in
2011/12
|
| To
process requests for school visits and guided tours |
Within
7 working days |
100%
|
| To
maintain the hands-on exhibits in use in the Hong Kong Science
Museum and the Hong Kong Space Museum |
At
least 90% of hands-on exhibits in use at all times |
100%
|
| To
provide a balanced mix of museum programmes |
(i) 4 exhibitions of various themes per month
(ii) 750 sections of educational programmes per month
|
100%
100%
|
| To
preserve Hong Kong's art and material culture by acquiring
works of art, film and historical objects |
An
annual increase of 1% to 2% of the collections |
100%
|
(B) Antiquities and Monuments
|
Type of Service |
Target |
Achievement in
2011/12 |
| To
process applications for location filming |
10 working days |
100% |
| To
process applications for the reproduction of photographs
and slides |
14 working days |
100% |
| To
process applications for photocopies of sites and monument
records |
4 working days
|
100% |
|
4. For All Cultural Services
Type of Service |
Target |
Achievement in
2011/12 |
Refund of fees and charges for hiring facilities, admission tickets for museums and programme presentations, fees for museum activities and services, course and participation fees for music training, replacement cost for library items and deposit for temporary library card |
(a) Refund of non-credit card payment under normal circumstances
(i) Applications submitted in off-peak seasons (Jan - Jun and Nov - Dec)
(ii) Applications submitted in peak season (Jul - Oct) |
To complete processing 95% of the applications within 30 working
days(Note) after receipt of the completed applications with full documentary support
To complete processing 95% of the applications within 50 working
days(Note) after receipt of the completed applications with full documentary support
|
100%
100%
|
| (b) Refund of credit card payment under normal circumstances* |
As refund of credit card payment can only be made to the credit card account that was used for the payment, at least ten extra calendar days are required for processing by Government agents and credit card issuing bank |
100% |
| Note: |
Excluding Saturday, Sunday and public holidays |
| *Not applicable for venues/offices where credit card payment is not available |
|