Guidelines on Ticketing Arrangements for Wheelchair Users

Seating Arrangement
A limited number of wheelchair seats, each accompanied with one minder seat, are available at the Hong Kong Coliseum for wheelchair users attending events with admission tickets.

Ticketing Arrangements
Tickets of paid admission events are normally put on sale one to three months in advance. Patrons may watch out for the announcement by event organizers or call up the URBTIX enquiries hotline 3166 1100 (10:00am – 8:00pm daily) for general enquiries.

• Tickets for Wheelchair Seats on the Arena Floor
  Purchase of tickets for wheelchair seats on the Arena Floor will follow the normal ticketing arrangements of the event organizers. 
• Tickets for Wheelchair Platforms at the Main Gangway Level
  Tickets for wheelchair platforms will only be available by wheelchair users via a ticket exchange mechanism, on a first-come-first-served basis.
  Wheelchair users can apply for exchange of tickets for wheelchair platforms when purchasing tickets via various URBTIX ticketing channels (counter, Internet, mobile app "URBTIX" (Android and iPhone/iPad versions) and credit card telephone booking) or reserving tickets through telephone reservation services. The exchange procedure is as follows:

(1) Purchase / Reserve normal ticket available at different price zones according to personal need

(2) Apply for exchange of ticket for wheelchair platform

(3) Computer selects wheelchair platform available

(4) The price of the ticket for wheelchair platform exchanged is the same as the ticket originally chosen at(1)

(5) Exchange transaction or reservation completes

• The number of wheelchair tickets equals to the number of minder tickets. Any purchase of one wheelchair ticket is entitled to purchase only one minder ticket.  

Purchase or telephone reservation of tickets for wheelchair seats on Arena Floor or tickets for wheelchair platforms can be arranged through the following channels:-

• Counter Booking
  Patron may purchase tickets in person or by an authorized person at any URBTIX outlets from the first counter sale day until one hour before performance. Please visit www.lcsd.gov.hk/en/ticket/counter.html for the addresses of URBTIX outlets. From one hour before performance, tickets are only available at the Box Office of the Hong Kong Coliseum.
• Credit Card Telephone Booking (3166 1288), Mobile App "URBTIX" or Internet Ticketing (www.urbtix.hk)
  Tickets are available for sale through the URBTIX credit card telephone booking hotline 3166 1288 (10:00am – 8:00pm daily), mobile app "URBTIX" (Android and iPhone/iPad versions) or the website www.urbtix.hk from the first counter sale day until one hour before performance with collection of a handling charge per ticket. Tickets booked more than seven days before performance will be mailed or delivered by courier to patron’s designated address directly (ticket delivery charges apply). As delivery by mail or courier takes time, tickets booked within seven days of the performance shall be collected in person at the sales counter at any of the URBTIX outlets or at the self-service ticketing kiosks upon presentation of the credit card used for booking instead of by mail or courier. 
• Telephone Reservation for Wheelchair Users (3166 1100)
  Tickets can also be reserved by telephone free of service charge for wheelchair users through the URBTIX enquiries hotline 3166 1100 (10:00am – 8:00pm daily) starting from the first counter sale day. Tickets may be reserved up to three days (counting the day of order as the first day) or by one hour prior to the scheduled commencement time of the performance (whichever is the sooner). Reserved tickets may be collected by the patron in person or by a person authorized by the patron at any URBTIX outlets. 
• On-the-day Tickets
  On the day of the performance, tickets at unsold or unreserved wheelchair platforms may be released for sale to the general public from 10am onwards. These on-the-day tickets are available for sale through the Hong Kong Coliseum Box Office, and other URBTIX ticket sales channels including internet booking (www.urbtix.hk), mobile ticketing app “URBTIX” (Android and iPhone/iPad versions) and credit card telephone booking 3166 1288. For wheelchair users, tickets can be reserved by telephone free of service charge through the URBTIX ticketing enquiries hotline 3166 1100 from 10:00am onwards up to one hour prior to the scheduled commencement time of the performance. Unless otherwise announced, each purchase is limited to a maximum of two (2) tickets.

Admission Arrangement

Wheelchair Seat Tickets are designated for persons who depend on wheelchair for mobility and their accompanying minders.  When exchanging for Wheelchairs Seat Tickets for wheelchair platforms on the Main Gangway Level or purchasing Wheelchair Seats Tickets on the Arena Floor, each wheelchair user is entitled to exchange or purchase a maximum of ONE (1) Minder Ticket at the same time.  Wheelchair Seat Ticket holders must produce proof of mobility difficulties* upon demand by the venue management during admission.  Venue management will refuse admission without refund, in case of non-wheelchair user or any person accompanying any non-wheelchair user holding Wheelchair Seat Ticket or Minder Ticket for admission.

* Including “Registration Card for People with Disabilities” (Physical Disability) or other valid medical documentary proof showing physical disability or mobility difficulties.

Wheelchair users with tickets may contact the Hong Kong Coliseum venue management for necessary admission assistance. They are also advised to arrive at the performance venue with sufficient lead time for admission.

Enquiries Hotline

Ticketing information:	3166 1100 (10:00am – 8:00pm daily)
Hong Kong Coliseum (Box Office):	2355 7233 (10:00am – 6:30pm daily)
Hong Kong Coliseum (Admission Arrangement):	2355 7234 (10:00am – 10:00pm daily)
Mobile App Booking URBTIX （Android and iPhone/iPad versions）	Click here to download mobile ticketing app (Android version) Click here to download mobile ticketing app (iPhone/iPad version)