Recreation and sports facilities will be closed on the issue of tropical cyclone signal No. 8, or due to inclement weather or any unforeseen circumstances, or at the discretion of the management when, in its opinion that the facilities are unsuitable for use from safety or operational point of view.
In order to maintain the turf conditions, the natural turf football pitches will be closed under the following situations –
(a) on the issue of Amber rainstorm signal or above;
(b) when more than half of pitch surface is accumulated with rainwater which cannot be discharged within one hour prior to their opening to public use;
(c) when more than half of the bare patches become extremely muddy and slippery after heavy or persistent rainfall, constituting potential safety hazards to users; and
(d) when the officer-in-charge of the venue considers the pitches are unsafe for use from safety or turf maintenance point of view after their thorough site inspections.
If a confirmed booking has to be cancelled owing to the closure of the facility, a mutually acceptable alternative date and time will be arranged. However, this alternative date should be within 15 days from the date of the original booking and the hirer has used the facility for less than half of the booked hour/session before its immediate closure. Applications for reallocation of the facility should be made within 15 days, inclusive of the day of the original booking in person or by a representative with the permit and hirer's identification information at DLSOs and the venue booking counters.
If the original booking is an hour/session within non-peak hours of a day, the reallocated hour/session should be within non-peak hours of the alternative day of the same venue. For peak hour, reallocation is however allowed to be made in either peak or non-peak hours. The hirer is entitled to refund of the difference in charges for reallocation of sessions. If a mutually acceptable alternative date and time cannot be arranged, the hirer may apply for a refund of the hire charge within 30 days, inclusive of the day of the original booking.
Under normal circumstances, application from a hirer to transfer a booking already confirmed by payment to a different time will be deemed to be a cancellation and the fee paid will be forfeited.