|
| |
Individual Booking |
|
| Individual bookings can be classified into: |
| |
(a) |
30-day advance bookings; and |
| |
(b) |
on-the-spot bookings |
|
| Booking Procedure |
| |
Members of the public can make on-the-spot bookings or advance bookings of facilities not taken up by block bookings within 30 days from the current date on a first-come-first-served basis (i.e. booking for 1st to 30th day of the month can be made on 1st day of the month). All booked facilities should only be used for designated function of the facilities. Each hirer shall be permitted to book up to a maximum of two sessions of facility at one time for each type of facility except turf pitches. For turf pitches, only one session would be allowed at one time.
The Leisure Link computerised booking system allows an individual to book a maximum of two hours play per day during peak hours and four hours play per day during non-peak hours for using the same type of facility in the same venue. |
|
Booking Methods |
| |
| Members of the public can book the recreation and sports facilities through the following channels: |
| |
|
|
| |
(i) |
Booking counters at leisure venues and District Leisure Services Offices (DLSOs). Hirers have to produce document to prove their identity (e.g. identity card, passports, re-entry permits, birth certificate for children under 11 years old or student cards/handbooks bearing a photograph of the card holder) and proof of qualification (if necessary) when making a booking at any booking office. Person making a booking on other people's behalf has to produce copy of these documents of the hirer/user. In case of queue, each person can only make booking for one individual user per visit to the booking office and normally a maximum of two permits and/or for two hours play will be processed;
|
| |
(ii) |
Internet booking / Leisure Link Self-Service Kiosk The hirer should settle payment for the booking immediately by paying the appropriate hire charges via internet / kiosk and print the acknowledgement(s)/ receipt(s) as supporting document(s); or
|
| |
(iii) |
Telephone Services Centre at 2927 8080. Telephone reservations must be confirmed by payment within three days (inclusive of the day making the telephone reservation). Hirer or his/her representative, with a copy of the hirer's identity document, must confirm the reserved hour(s)/session(s) by paying the appropriate hire charges and collecting the permit(s)/acknowledgement(s) at any booking counters in leisure venues and DLSOs during their operating hours or at any self service kiosk. Otherwise, the reservation(s) will be automatically cancelled and the reserved hour(s)/session(s) will be released for booking by others.
Telephone reservation for leisure facilities has to be made at least three days in advance and confirmed by payment at least one day before the day of use. For example, a hirer should make a reservation for 8 June by telephone not later than 5 June and confirm the reservation by payment at any booking counter or self-service kiosk on or before 7 June. Meanwhile, for telephone reservation over three days in advance, the arrangement that requires the hirer to confirm the booking by payment within three days inclusive of the day of reservation remains unchanged. Under the new arrangements, hirer can still make facility booking for less than three days in advance through Leisure Link counter service, internet booking service and self-service kiosks with immediate payment.
For enquiries, please call 2314 7702.
|
|
| Reallocations |
| |
Recreation and sports facilities will be closed on the issue of tropical cyclone signal No. 8, or due to inclement weather or any unforeseen circumstances, or at the discretion of the management when, in its opinion that the facilities are unsuitable for use from safety or operational point of view.
If a confirmed booking has to be cancelled owing to the closure of the facility, a mutually acceptable alternative date and time will be arranged. However, this alternative date should be within 60 days from the date of the original booking and the hirer has used the facility for less than half of the booked hour/session before its immediate closure. Applications for reallocation of the facility should be made within 30 days, inclusive of the day of the original booking in person or by a representative with the permit and a copy of hirer’s identity document at DLSOs and the venue booking counters.
If the original booking is an hour/session within non-peak hours of a day, the reallocated hour/session should be within non-peak hours of the alternative day of the same venue. For peak hour, reallocation is however allowed to be made in either peak or non-peak hours. The hirer is entitled to refund of the difference in charges for reallocation of sessions. If a mutually acceptable alternative date and time cannot be arranged, the hirer may apply for a refund of the hire charge.
Under normal circumstances, application from a hirer to transfer a booking already confirmed by payment to a different time will be deemed to be a cancellation and the fee paid will be forfeited.
|
|
Points to Note: |
| |
| |
|
All users of Leisure and Cultural Services Department (LCSD) recreation and sports facilities shall observe the Conditions of Use of LCSD Recreation and Sports Facilities.
|
| |
|
The hirer shall be one of the players using the booked facility. The hirer must produce the valid permit and may be required to produce their identification documents and recognised qualification (if necessary) for verification and registration at the check-in counter before entering the facilities and during the booked session.
|
| |
|
The hirer shall neither transfer nor sell the permit.
|
| |
|
The hirer can cancel the booking of facilities by either in writing or by completion of an application form (LCS 841) which can be obtained at any booking counter of the leisure venue or downloaded here. The application should be submitted to any booking counter of leisure venues and produce his/her identity documents for checking, the original permit, acknowledge page printed from e-service, acknowledgement slip printed from the self-service kiosk, where appropriate should be returned together with the completed application form for cancellation. However, hiring charge paid would be forfeited.
|
| |
|
In order to enjoy concessionary rate in the use of facilities, the hirer and all his partner(s) should all be users eligible for concession of the booked session(s). If any user is found not entitled to the enjoyment of concessionary rate, he /she will be required to make up the amount underpaid immediately before using the facilities. Minders accompanying persons with disabilities should also be entitled to the concessionary rate and the maximum ratio is fixed at 1:1.
|
| |
| |
| |
| |
|