To strengthen direct communication with customers
and gather their views on how our services could be further improved,
Customer Liaison Meetings have been held at civic centres, libraries
and museums. These meetings give the department immediate access
to users' comments on services offered, while also providing a channel
to explain its policies and services to the public. These initiatives
are in line with the department's commitment to meet public expectation
and needs by delivering quality services in a cost-effective manner.