Public Feedback

In 2017-18, the department launched two new museum surveys. One was an opinion survey on museum services, and the other a survey on the behaviour of Hong Kong tourists, and specifically on tourist interest in visiting museums. The surveys are expected to be completed in mid-2018.


Our Views from the Public system uses different channels to collect public feedback on issues such as LCSD policies, facilities and services. This feedback is stored in a database and regularly analysed; in some cases comments and suggestions are passed to management for further follow-up.



Feedback Channels


Suggestions, enquiries and complaints can be made to this department in the following ways:


  • By calling the LCSD's 24-hour Hotline: 2414 5555 (this hotline is now handled by 1823)
  • By sending an email to (this email account is now handled by 1823)
  • By writing or sending a fax to the General Administration Section, Administration Division, Leisure and Cultural Services Department at 13/F, Leisure and Cultural Services Headquarters, 1-3 Pai Tau Street, Sha Tin, New Territories

    Fax No.: 2603 0642