In 2016-17, the department commissioned two museum surveys. One was an opinion survey on museum services, and the other was a survey of Hong Kong tourists’ behaviour and specifically of the interest of tourists in visiting museums. The survey findings are expected to be available by the end of 2017.

Through different channels, our Views from the Public system collects public feedback on the department’s policies, facilities and services, and maintains these in a database. We regularly analyse this feedback and report public suggestions and concerns where they can help management identify areas for improvement.