Other Information
Programmes & Schemes Search
List of Programmes & Schemes
Public Forms
Publications
Related Links
Services
Contact Us
New upgraded URBTIX system to provide enhanced ticketing services from Thursday
*******************************************************************
The Leisure and Cultural Services Department (LCSD) will launch a new URBTIX ticketing system this Thursday (December 1) to provide an enlarged system capacity and enhanced capabilities along with a revamped website (www.urbtix.hk), a brand-new "URBTIX" mobile ticketing app and newly introduced self-service ticketing kiosks.
Starting from noon on Thursday, all tickets for events on sale through URBTIX will be processed via the new system, which has new features including:
* Expanded system capacity and flexibility with the use of cloud technology platforms, enabling the accommodation of a tenfold increase in the number of concurrent users from the existing provision of 2 000 to around 20 000 and scaling up to higher volume according to operational requirements so as to facilitate more effective handling of the immense demand on the first day of sale of tickets for popular events;
* A new virtual queuing function with the display of real-time queuing information to customers in the queue for logging in during busy periods (see Annex 1);
* Provision of more diversions to separate individual popular events with tickets on sale from other events, facilitating a more streamlined ticket purchase process;
* Customers can preview the locations of their selected seats more conveniently and clearly through interactive seat plans with multiple layers of zooming capability at the revamped website and the new mobile app (see Annex 1);
* Support for more e-payment methods;
* The brand-new mobile app offering more new functions to enhance users' experience, including in-app payment with preloaded e-wallet in the customer's mobile phone; a wallet for storing e-tickets; and a push notification function for sending queuing reminders, performance reminders and event cancellation notifications to customers; and
* New self-service ticketing kiosks, which support both ticket purchase and collection, at URBTIX outlets located at various performance venues and major LCSD museums (see Annex 2).
The new mobile app "URBTIX" will be available for downloading at the Apple App Store and Google Play starting Thursday to replace the existing "My URBTIX" app.
Members of the public can purchase tickets through the following channels:
New upgraded URBTIX system to provide enhanced ticketing services from Thursday
****************************************
The Leisure and Cultural Services Department (LCSD) will launch a new URBTIX ticketing system this Thursday (December 1) to provide an enlarged system capacity and enhanced capabilities along with a revamped website (www.urbtix.hk), a brand-new "URBTIX" mobile ticketing app and newly introduced self-service ticketing kiosks.
Starting from noon on Thursday, all tickets for events on sale through URBTIX will be processed via the new system, which has new features including:
* Expanded system capacity and flexibility with the use of cloud technology platforms, enabling the accommodation of a tenfold increase in the number of concurrent users from the existing provision of 2 000 to around 20 000 and scaling up to higher volume according to operational requirements so as to facilitate more effective handling of the immense demand on the first day of sale of tickets for popular events;
* A new virtual queuing function with the display of real-time queuing information to customers in the queue for logging in during busy periods (see Annex 1);
* Provision of more diversions to separate individual popular events with tickets on sale from other events, facilitating a more streamlined ticket purchase process;
* Customers can preview the locations of their selected seats more conveniently and clearly through interactive seat plans with multiple layers of zooming capability at the revamped website and the new mobile app (see Annex 1);
* Support for more e-payment methods;
* The brand-new mobile app offering more new functions to enhance users' experience, including in-app payment with preloaded e-wallet in the customer's mobile phone; a wallet for storing e-tickets; and a push notification function for sending queuing reminders, performance reminders and event cancellation notifications to customers; and
* New self-service ticketing kiosks, which support both ticket purchase and collection, at URBTIX outlets located at various performance venues and major LCSD museums (see Annex 2).
The new mobile app "URBTIX" will be available for downloading at the Apple App Store and Google Play starting Thursday to replace the existing "My URBTIX" app.
Members of the public can purchase tickets through the following channels: