Feedback Channels

Any suggestions, enquiries or complaints can be given to this Department through the following channels.

  • Call the LCSD's 24-hour Hotline: 2414 5555 (this hotline is now handled by the 1823 Call Centre).
  • Send an email to (this e-mail account is now handled by the 1823 Call Centre).
  • Write or send a fax to the General Administration Section, Administration Division, Leisure and Cultural Services Department:
    Address: 13/F, Leisure and Cultural Services Headquarters,
    1-3, Pai Tau Street, Sha Tin, New Territories;
    Fax No.: 2603 0642
We will reply to all enquiries and complaints, whether written or verbal, within 10 days of receipt. If a substantive reply is not possible within this period, then an interim reply will be given.
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