In line with the Government's comprehensive e-government
strategy, the department has employed IT as a crucial facilitator
for delivery of its services through electronic means on an 'anytime
and anywhere' basis. During the year, about 28 computerisation projects
were undertaken at a cost of around HK$50 million to improve various
services provided by the department, including public libraries,
museums and booking of leisure facilities.
The public library system comprises 61 static
and eight mobile libraries linked up by one of the largest bilingual
Library Automation Systems (LAS) in the world. Through the Multimedia
Information System or MMIS, the On-line Public Access Catalogue,
the CD-ROM Network, Internet facilities and multimedia terminals,
the dissemination of electronic information through multimedia
technology has become an indispensable part of our library resources.
The public can now have remote access to a wide range of library
services, including on-line renewal of books, catalogue search
and reservation of books through the Internet, as well as email
enquiry service 24 hours a day.
The MMIS at the Hong Kong Central Library (HKCL)
allows users to search and instantly access document images as
well as audio and video-on-demand services in both digital and
analogue formats. Most of these materials can be accessed anywhere
via the Internet too.
A bilingual library system was also installed
for the opening of the Hong Kong Film Archive (HKFA) last year.
HKFA enables the public to search and access textual and multimedia
film information such as images and video clips. Internet service
was launched in January 2002 to enable people to search the HKFA
catalogue on the web. This new service serves to promote public
awareness of Hong Kong's film heritage and cultural exchange with
overseas film archives.
To encourage the utilisation of recreational and
sports facilities, the department launched the Leisure Link System
together with an on-line patron registration system in March 2002.
Leisure Link provides 24-hour, on-line booking and payment functions
for all the department's leisure facilities and activities across
the territory. The public can register through the Internet as
patrons of Leisure Link, and registered patrons may use the Interactive
Voice Response System and the Internet Booking services.
To add value to the on-line patron registration
system, an electronic magazine (e-Magazine) function has been initiated
to promote the events and programmes of the department. The e-Magazine
aims to encourage public participation in cultural and sports events.
Interested parties are invited to subscribe to it for the latest
information on all cultural and leisure events. Subscribers will
receive via email a free weekly magazine customised according to
their own interest areas. This e-Magazine is the first of its kind
introduced by a government department and its pilot phase was launched
in May. Response from the public has been encouraging and full-scale
e-Magazine services will be launched in 2003.
The department also supports the e-government
initiative via participation in the Electronic Service Delivery
scheme and use of the e-payment function via the Octopus Card.
Installation of Octopus Card readers in 21 un-manned leisure venues
was completed in 2002. Patrons are now allowed to pay by Octopus
Card for on-the-spot reservation of the department's leisure facilities.
Since the exact amount of payment is deducted from the card, manual
effort and possible error in handling cash will be minimised.
Public opinion is also a main concern of the department.
Since the pilot phase of the Management Information System (MIS)
was successfully launched in the first quarter of 2002, the MIS
Information Portal and the Views from the Public module have been
extensively used by the department. It enables staff to share information,
including complaints, feedback and compliments on staff performance.
As the information is directly accessible from MIS, the department
has gained significant efficiency in handling public complaints
and formulating strategies to address the problems. The MIS contributed
to the winning of the Grand Award of the Ombudsman Awards 2002.
Projects under development include the following:
||Launching of the new functions
of the LCSD ESD Leisure Link system in April 2003 to provide
more comprehensive booking schedule information. Patrons can
also set up their own booking profiles with pre-defined booking
details and preferences to speed up the booking process.
||Computerisation of the Hong Kong Museum of
History so the museum collection and exhibition information
can be viewed via the Internet.
||Revamping of the LCSD website to meet the
Common Look and Feel requirement.
||Enhancement of the LAS and introduction of
new systems to cater for the use of the smart ID card to access
public library services. Extensive testing will be conducted
||MMIS will be extended to 26 branch libraries
so the public can access those valuable digital collections
from branch libraries other than HKCL.