||All tickets are sold at this box office only within the designated operating hours. Payment for tickets should only be made to box office staff on duty over the counter. URBTIX has not authorized anybody to make alternative arrangements for sale of tickets within the premises.
Unless otherwise stated, payment for tickets at this box office may be made :-
- in cash (Hong Kong currency only);
- CHINA UNIONPAY cards (Hong Kong currency only); or
- by credit cards :- VISA, MASTERCARD, AMERICAN EXPRESS and DINERS
||Each ticket admits one person only (including children).
|Number of Tickets
||Unless otherwise announced, each purchase
of tickets through the counter, Internet or telephone
booking is limited to 40 tickets.
||URBTIX may in respect of popular events impose restriction on the maximum number of tickets (for example, 10 tickets) that can be purchased by each person on the first day of counter booking for that popular event.
|Checking of Tickets, Change and Handling
||It shall be the responsibility of the
purchaser to give correct information about the
title, date, time and venue of the desired performance,
and to check the tickets and change carefully before
leaving the counter. Purchaser should also ensure
that the correct number of tickets or an official
receipt are obtained for all amounts that have been
paid before leaving the counter. All handling charges
collected are non-refundable.
||Tickets sold are non-returnable and non-exchangeable.
||Many programmes have age restriction below which the ticket holder will be refused admission by the venue management. Purchasers should check the age restriction at the time of purchase. The age restriction is also clearly printed on each ticket.
|Admission to Category III Films
||To comply with the Film Censorship Ordinance,
the venue management will refuse admission by persons
under the age of 18 to any screenings of Category
III films. Ticket holders may be required to show
proof of age on demand by the venue management.
||Ticket holders of concessionary tickets, including but not limited to concessionary tickets for senior citizens aged 60 or above, people with disabilities and full-time students, will be admitted only on production of acceptable proof of identity.
|Proof of Identity of the Purchaser
||The purchaser may be required to produce acceptable proof of identity for inspection by the box office staff.
|Booking Details on Tickets
||A ticket holder may be refused admission if any details on the ticket have been omitted or altered or if the ticket is damaged, defaced, or otherwise mutilated.
|Changes of Programmes
||The organizer/presenter of the event reserves the right to add, withdraw or substitute artists and/or vary advertised programmes, seating arrangements and audience capacity.
|Cancellation and Post-ponement of programmes
||Tickets are issued/sold on behalf of the organizer/presenter of the event whose name appears on the ticket. For any event cancelled or postponed, the organizer/presenter shall be responsible for refunding the purchase price of the tickets and the refund shall be made to the holders of original tickets only.
||The management of the venue where the event takes place reserves the right to refuse admission by any late-comers to the event. The management also reserves the right to determine the time at which and the manner in which late-comers are to be admitted.
||All tickets are sold subject to the house rules of the venue where the event takes place. Details are available or displayed at the management office/box office of the respective venue.