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Notice to Ticket Buyers

Notice to Ticket Buyers

Counter Booking (1) Tickets are sold at URBTIX box offices only within the designated opening hours. Payment for tickets should only be made to staff over the counter. URBTIX has not authorized anybody to make alternative arrangements for sale of tickets within the premises. For assistance, please approach the box office management.
Internet Booking (2) Tickets may be booked on-line for all programmes from the first counter sale date with collection of handling charge. Payment must be made by credit card: VISA, MASTERCARD, AMERICAN EXPRESS, DINERS and UnionPay Online Payment (applicable to China UnionPay cards issued by banks in the Mainland only). Website : www.urbtix.hk
Telephone Booking (3) Tickets may be booked by telephone for all programmes from the first counter sale date with collection of handling charge. Payment must be made by credit card: VISA, MASTERCARD, AMERICAN EXPRESS and DINERS. Telephone booking hotline : (852) 2111 5999.
Concessionary Tickets (4) Please inform the box office staff if you intend to buy concessionary or discounted tickets. For details, please enquire at the box office.
  (5) For all Leisure and Cultural Services Department presentations, concessionary tickets are available for senior citizens aged 60 or above, people with disabilities and full-time students. Concessionary tickets for students are subject to availability on a first-come-first-served basis. For some events by other presenters, concessionary tickets may be available for senior citizens aged 60 or above, people with disabilities and full-time students.
  (6) Concessionary ticket holders, including but not limited to concessionary tickets for senior citizens aged 60 or above, people with disabilities and full-time students, will be admitted only on production of acceptable proof of identity. Holders of concessionary ticket for people with disabilities will be admitted subject to the production of the concessionary card issued by the ex-Provisional Urban Council or the ex-Provisional Regional Council; or the Registration Card for People with Disabilities issued by the Central Registry for Rehabilitation. For details of concessionary tickets for individual events, please enquire at the box office or call the URBTIX Hotline at (852) 3761 6661.
Seat Selected by Computer (7) After customers select event, performance date, time, number of ticket and price in the Internet booking website, the computer system will follow the preset logic to scan from the default preferred seat to select appropriate location of the available seats matching the required quantity for customers to consider. Customers may also select their own seats (not applicable to events with “free seating” or events which the presenters only offer “Express Purchase”).
China UnionPay Card Payment (8) URBTIX box office accepts payment by China UnionPay cards for its counter service but for some temporary outlets, payment by China UnionPay cards may not be accepted.
Credit Card Payment (9) (a)

For some temporary outlets, payment by credit cards may not be accepted.
(b) According to the relevant credit card merchant operation rules, if the same VISA or MASTERCARD is used for consecutive ticket purchase in 2 or more transactions within 15 minutes at the same terminal, the total amount should be combined into one single transaction receipt. The previous transaction receipt will be cancelled after combination.
Hong Kong Space Museum (10)
Space Theatre - Each ticket admits one person only. (Children under 3 years old will not be admitted).
Exhibition Halls - Each ticket admits one person only. (Children under 4 years old are not required to purchase admission tickets, but must be accompanied by adults).
Sight Line Blocking (11) Ticket buyers should note that the following seats at respective venues may have the sight line partially blocked.

Grand Theatre, Hong Kong Cultural Centre:
Seats 48-52 of VIP Box 3 and Seats 1-5 of VIP Box 4.

Concert Hall, Hong Kong Cultural Centre:
Seats 1,2,61,62 of Row C, Seats 1-7, 94-100 of Row AA, Seats 1-8, 94-101 of Row BB and Seat 27 of Row HH.

Concert Hall, Hong Kong City Hall:
Seats at Boxes and Promenade; Seats 6, 21 of Row BB, Seats 6, 7, 23, 24 of Row BC and Seats 8, 9, 24, 25 of Row BD of the Balcony.

Queen Elizabeth Stadium:
(Applicable to all events)
Seats 3-17 of Row M, Seats 5-17 of Row N and Seats 6-17 of Row O of Section 1,
Seat 72 of Row M of Section 2,
Seat 1 of Row M of Section 3,
Seats 81-93 of Row M, Seats 81-91 of Row N and Seats 81-89 of Row O of Section 4,
Seats 6-18 of Row M, Seats 8-18 of Row N and Seats 10-13 of Row O of Section 5,
Seats 71-72 of Rows M-N of Section 6,
Seats 1-2 of Row M of Section 7,
Seats 80-94 of Row M, Seats 80-92 of Row N and Seats 80-91, Row O of Section 8.

(For events using Central Stage Configuration only)
Seats 33, 47 of Row F of Section 1, Seats 51, 65 of Row F of Section 4, Seats 34, 48 of Row F of Section 5, Seats 50, 64 of Row F of Section 8.

Theatre, Ko Shan Theatre:
Seats AA1-10, 12-24, 26-35 of the Balcony.

Auditorium of Kwai Tsing Theatre:

Seats BA1-4, BB1-4, BC1-6 and BD1-6 of the Balcony.

Auditorium of Tsuen Wan Town Hall:
Seats BB6, BB17, BC7 and BC18 of the Balcony.

Auditorium of Yuen Long Theatre:
Box Seats BA1-6, BB1-4, BC1-6, BD1-4 and Seats BE1-35 of the Balcony.

Y-Theatre, Youth Square:
Seats S1 - 12 of the Balcony

Certain seats at Balcony Rows BA and BB at the Auditorium of Tsuen Wan Town Hall, at Balcony Rows BB and BC at the Auditorium of North District Town Hall and at Balcony Row BB at the Auditorium of Sha Tin Town Hall and Tuen Mun Town Hall owing to the railings of the Balcony.

Sight line blocking seats at the Lecture Hall, Hong Kong Space Museum (for film/video screenings): Seats 1-4 of Rows B,C,D and E; Seats 1-3 of Rows F,G and H, A14, B21, C22, D23, E24, F27, G29 and H30.
Ticketing Arrangement for Wheelchair Platform Seats at Hong Kong Coliseum (12) Wheelchair users may apply for exchange for wheelchair platform seats when they purchase or make telephone reservation for tickets of programmes to be staged at Hong Kong Coliseum. For details, please refer to "Hong Kong Coliseum - Guidelines on Ticketing Arrangements for Wheelchair Users" or enquire at the box office.
Suggestions and Enquiries (13) For any suggestions and enquiries on the operations of the box office, please contact the Duty Officer through the enquiry counter. For information on URBTIX services and individual events on sale, please call the URBTIX Hotline at (852) 3761 6661 or visit URBTIX website at http://www.lcsd.hk/urbtix/index.html

URBTIX
August 2010



2003| Important notices Last revision date: 28 July, 2014